Turn every citizen call into a structured case summary, ready to route.
Citizen-Service Intelligence listens to Thai citizen-service calls and voice notes, transcribes them accurately, and condenses each one into a case summary with sentiment attached — so public-facing service teams spend their time acting on cases instead of re-listening to them. It runs on the same orchestration layer already proven in Onboarding Decisioning, applied here to routing calls instead of applications.
Accurate Thai transcription
Calls and voice notes are transcribed in Thai with the accuracy public-service volumes demand, not a best-effort pass.
Automatic case summarization
Long calls become short, actionable case notes, so staff read a summary instead of a full transcript before responding.
Sentiment flags for urgent cases
Distressed or urgent callers are flagged automatically, so the queue surfaces the cases that need attention first.
Every capability below already ships as its own API — this solution just orchestrates them into one workflow.
Each call is transcribed, summarized, and scored for sentiment before it's routed — so staff open a case already knowing what happened and how urgent it is.
Capture Audio
A citizen call or voice note is submitted for processing.
Transcribe
The audio is converted into accurate Thai text.
Summarize & Score Sentiment
The transcript is condensed into a case summary and checked for urgency.
Route Output
The summarized case is handed off to the right workflow automatically.
Get API access in days, or bring us in to run the full workflow for you — sovereignty by design at every step.